FAQ

Are your fragrances authentic?

Yes. Every product we sell is 100% authentic and sourced through established distributors. If you ever have reason to believe an item isn't genuine, contact us and we'll look into it right away, with a full refund for any item that isn't.

What is a tester?

A tester contains the same authentic fragrance as the retail version. Testers are made for in-store sampling, so they usually come in a plain box or no box, and may not include a cap. They're a great way to enjoy a fragrance for less.

How much is shipping?

Standard shipping is free on US orders of $150 or more. For smaller orders, shipping starts at $4.90 and is shown at checkout.

How long will my order take?

Orders usually ship within 1–2 business days and arrive 3–7 business days after that. You'll get a tracking number by email as soon as your order ships.

Do you ship internationally?

Not yet. We currently ship within the United States only.

What is your return policy?

You can return unopened items within 30 days of delivery, and return shipping is free. Email info@theintensebeauty.com with your order number and we'll send a prepaid label. See our Shipping & Returns page for details.

Can I return a fragrance I've opened?

For hygiene and safety reasons, we can't accept opened or used fragrances, unless the item arrived damaged, defective or incorrect. In that case, email us within 7 days of delivery and we'll make it right.

Why did my order arrive in more than one package?

Larger orders sometimes ship in separate packages. You never pay extra when this happens, and each package has its own tracking.

Who operates The Intense Beauty?

The Intense Beauty is a trade name (DBA) of Decor In Home Inc., an Illinois corporation. Our business address is 5875 N Lincoln Ave, Suite 132, Chicago, IL 60659.

How can I contact you?

Email info@theintensebeauty.com or call +1 224 348 3981.